Privacy Policy

1. Introduction

RecOverflow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment recovery services and website.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, such as:

• Account information (name, email address, company name)
• Payment information (processed securely through our payment processors)
• Communication data (support tickets, emails, chat messages)
• Usage data (how you interact with our services)

2.2 Information We Collect Automatically

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data (server logs, error reports)

2.3 Information from Third Parties

We may receive information from third parties, including:

• Payment processors (transaction data, payment method information)
• Analytics providers (usage statistics, performance data)
• Customer relationship management systems
• Public databases and social media platforms

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our payment recovery services
• Process payments and manage your account
• Communicate with you about our services
• Improve our services and develop new features
• Analyze usage patterns and optimize performance
• Comply with legal obligations
• Protect against fraud and security threats

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who assist us in:

• Payment processing and billing
• Data storage and hosting
• Analytics and performance monitoring
• Customer support and communication
• Marketing and advertising

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Respond to government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Provide personalized content and advertisements
• Improve website functionality

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@recoverflow.com
• Address: 123 Business Street, Suite 100, San Francisco, CA 94105
• Phone: +1 (555) 123-4567

13. Regional Privacy Rights

13.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and how it's used, the right to delete personal information, and the right to opt-out of the sale of personal information.

13.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict, and port their personal data, as well as the right to object to processing and withdraw consent.

13.3 Other Jurisdictions

Residents of other jurisdictions may have additional privacy rights under applicable local laws. Please contact us for more information about your specific rights.